Course
Communication (FBCSA1S001)
FlowBuilders
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Service Desk
Communication (FBCSA1S001)
This course is the first of five courses that lead to the FlowRider Fundamentals Certification. This Certification guarantees you are equipped with the necessary soft skills to be successful in your role and is a requirement in becoming a...
Organisation (FBCSA1S002)
FlowBuilders
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Service Desk
Organisation (FBCSA1S002)
This course is the second of five courses that lead to the FlowRider Fundamentals Certification. This Certification guarantees you are equipped with the necessary soft skills to be successful in your role, and is a requirement in becoming a...
Time Management (FBCSA1S003)
FlowBuilders
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Service Desk
Time Management (FBCSA1S003)
This course is the third of five courses that lead to the FlowRider Fundamentals Certification. This Certification guarantees you are equipped with the necessary soft skills to be successful in your role, and is a requirement in becoming a...
Conflict Resolution (FBCSA1S004)
FlowBuilders
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Service Desk
Conflict Resolution (FBCSA1S004)
This course is the fourth of five courses that lead to the FlowRider Fundamentals Certification. This Certification guarantees you are equipped with the necessary soft skills to be successful in your role, and is a requirement in becoming a...
Problem Solving (FBCSA1S005)
FlowBuilders
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Service Desk
Problem Solving (FBCSA1S005)
This course is the fifth and final of the five courses that lead to the FlowRider Fundamentals Certification. This Certification guarantees you are equipped with the necessary soft skills to be successful in your role, and is a requirement in...
Service Desk Fundamentals:  Understanding Data (FBCSA1T001)
FlowBuilders
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Service Desk
Service Desk Fundamentals: Understanding Data (FBCSA1T001)
This course equips you with the necessary knowledge and tools to help you be successful in your first year as a Customer Success Analyst (CSA). Upon successful completion of this course you will be able to apply a best practice case management...
Employee Onboarding (FBOBG001)
FlowBuilders
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Onboarding
Employee Onboarding (FBOBG001)
This course is designed for all new employees commencing their journey with FlowBuilders. This course aims to equip you with the necessary information and tools to hit the ground running confidently and successfully. Welcome to the team!
Online Security Fundamentals (FBOBS001)
FlowBuilders
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Compliance
Online Security Fundamentals (FBOBS001)
With security threats (malware, scams, phishing, hacking, etc.) becoming more and more common nowadays, online security has become more important than ever. This course identifies strategies to help protect your networks and devices. This...
How to protect your data (FBOBS002)
FlowBuilders
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Compliance
How to protect your data (FBOBS002)
Data protection is the process of safeguarding important information from corruption, compromise or loss. This course examines how to protect confidential information and identifies security best practices to protect sensitive information online,...
How to Protect Yourself Against Phishing Attacks (FBOBS003)
FlowBuilders
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Compliance
How to Protect Yourself Against Phishing Attacks (FBOBS003)

Part of the security curriculum for FlowBuilders employees, this course outlines what to look for and actions to take to prevent phishing attacks.

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